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Warranty and Returns

The metal parts of your ROK are covered by a 10 year warranty on manufacturing defects. Download your 10 year warranty. Although not stated on their website, Presso Ltd has honored a 1 year warranty on the ROK’s other parts in the past.

For all ROK warranty issues, please contact the manufacturer:

http://www.rokkitchentools.com/Contact

When filing a warranty claim, please be prepared to submit a picture of the damaged part.

ADDRESS:
Presso Ltd
2 Scala Street
London
W1T 2HN

TELEPHONE:
+44 (0) 1264 854337

EMAIL: [email protected]

COMPANY DETAILS:
VAT: GB 830 5831  41
Reg Number: 04403813

Grinders

Porlex Grinders come with a 90 day warranty on all parts.

Grindrippers come with a 90 day warranty on all parts.

Other Coffeemakers

Aerobie Aeropress coffeemakers come with a 1 year warranty from the manufacturer.

Grindrippers come with a 90 day warranty on all parts.

Accessories

Accessories come with a 90 day warranty.

Spare Parts

Spare parts come with a 30 day warranty, with the exception of consumables such as replacement filters.

Warranty Statement

Espresso Unplugged stands behind the products we sell. We curate our product listing to offer only the best of what’s available. Many times, what may be perceived as a warranty issue is simply a matter of familiarity with a product. Our blogs offer many tips, techniques, and tutorials for getting the most out of your coffeemaker and its accessories. Please check there if you you would like more info on how to use your product, but if that doesn’t help, we want you to feel free to contact us – we’re here to help!

Returns

Sometimes a gift doesn't work out. We understand. That's why we accept returns in new, unused, and resalable condition. Sealed items (such as the ROK) must remain sealed. All original packing must be included.

You can send such items to:
US/Canada
Espresso Unplugged
Attn: Returns
420 S Water St
Unit 232
Marine City, MI 48039
USA

Australia/New Zealand
Espresso Unplugged
Attn: Returns
PO Box 724
Federal, New South Wales 2482
Australia

or

Espresso Unplugged
Attn: Returns
191 Sheaffes Road
Goonengerry, New South Wales 2480
Australia

Please note: Returns will be inspected upon receipt. If the return is not in new, unused, and resalable condition, a refund cannot be issued, and the item cannot be sent back to you.